Question 1

When is the box office open?

Accepted Answer

Box Office Hours: Regular hours: 9 a.m. to 5 p.m., Monday through Friday. One hour prior to performances at the venue box office location. You may reach us by email at boxoffice@interlochen.org or by phone at 800.681.5920. The fastest, easiest way to order tickets is online.

Question 2

Do you offer gift cards?

Accepted Answer

Yes! Gift cards are available in a range of denominations to fit your budget. Gift cards are non-expiring and may be redeemed online and are available for electronic delivery. You have the option to schedule your gift to arrive at a set date up to four months in advance, giving you the ability to plan for all of your special events at one time.

Order Gift Cards

Question 3

I can no longer attend the performance. What are my options?

Accepted Answer

If you have purchased Ticket Protection, please contact us and request a refund. The easiest way to do this is to email ticketprotection@interlochen.org. You can also call the Box Office at 800.681.5920. Ticket Protection may be redeemed until one hour prior to the performance.If you have not purchased Ticket Protection, you still have a few options:Gift your tickets to a friend.Sell your tickets on a resale site. Our ticket exchange policy allows changes only within the same run of a performance, and subject to availability. Requests for exchanges must be made at least one week before the scheduled performance. No upgrades or seat switches are permitted, and refunds are not available outside of the purchase of Ticket Protection.,,While it is rare, there are times when a performance simply has to be canceled or postponed due to any number of factors, including weather.  If the performance is canceled, you will be notified by email and phone. Your tickets will be refunded within two weeks.If the performance is postponed, you will be notified by email and phone. Your tickets will be valid for the new performance date when it is rescheduled.In the event of rain, every effort will be made to complete the performance, including playing in light rain. In the event a performance is cancelled due to inclement weather before a full 60 minutes of the performance and/or intermission, a full refund will be issued. If the performance is cancelled after intermission or 1 hour into the event, a gift certificate will be emailed to you. Gift certificates are non-expiring and may be redeemed for any performance. Since summer precipitation usually moves through northwest Michigan quickly, we will never cancel an Interlochen performance before the scheduled start time due to weather.Depending on the method of payment, refunds will be applied to the credit card used to purchase the tickets or we will mail you a check no later than two weeks after the performance date.

Question 4

What happens if the performance is canceled, postponed, or it rains?

Accepted Answer

Contact the box office at boxoffice@interlochen.org or call 800.681.5920.,Everyone, regardless of age, must have a ticket to enter. Please use discretion in choosing to bring a young child.

Question 5

I lost, forgot, or never received my tickets. What do I do?

Accepted Answer

Yes! Student pricing is available for most of our student and faculty performances for anyone with a valid student ID. Student pricing is not available for featured artist performances.

Question 6

Do I need a ticket for my child?

Accepted Answer

All of your questions regarding tickets for you and your student are available by logging on to the Education Community.  If you have further questions or are experiencing difficulty, please contact the box office at boxoffice@interlochen.org.

Question 7

Do you offer a student discount? How do I get that discount?

Accepted Answer

Interlochen Center for the Arts is not affiliated with any ticket brokers or secondary-market ticket sellers. We do not release our ticket inventory to these third-parties. Tickets you find on other websites are often being resold above face-value. While many are legitimate tickets, others are not. Proceed with caution before purchasing tickets from the secondary market. For the lowest prices, and best customer experience, please purchase your tickets directly from Interlochen Center for the Arts.

Question 8

I am the parent of an Interlochen Arts Camp or Interlochen Arts Academy student.  How do I get tickets to my student’s performance? How does my student get tickets to performances?

Accepted Answer

Yes! All available seats may be purchased online. Ordering online is the fastest, easiest way to get the seats you want.

Question 9

I see tickets for sale on other websites? Are those tickets legitimate?

Accepted Answer

Donors to Interlochen Center for the Arts receive access to early ticketing as a thank you for their support. If you donate before the end of the year, you will be eligible for this perk the following season.

Some artists offer special early ticketing for their fan clubs. Visit the artist’s website for any information about fan club perks. The Interlochen Box Office does not have any affiliation with fan clubs and is unable to answer specific questions about membership or perks.

Question 10

Are the seats I’m seeing on your website the same seats that are available over the phone?

Accepted Answer

Don’t be left in the dark! Join our mailing list to be kept up-to-date on concert schedules, on-sale dates, and special offers. Join Mailing List

Question 11

Is there a way for me to order tickets early?

Accepted Answer

We are located at 4000 J Maddy Parkway, Interlochen, MI  49643.  General parking at Interlochen Center for the Arts is free and available on a first-come basis. See our campus map to locate the parking area closest to the venue you are visiting. Concert Parking: Parking for concerts at Kresge Auditorium and Corson Auditorium is available beginning at 5:30 p.m. on a first-come basis. Premier Parking and ADA parking will enter through our main gates where campus security is located. All other parking please enter through the Lyon Street entry. Our parking attendants will direct you to the nearest available spot. We reserve Accessible Parking near the main entrance on a first-come basis. We strongly encourage you to arrive early to avoid traffic congestion and provide ample time for parking, walking to the venue, and finding your seat.You may upgrade to Premier Parking when purchasing your tickets to performances at Kresge Auditorium, giving you access to lots closer to the auditorium.

Question 12

How can I find out when tickets go on sale? Do you have a mailing list I can join?

Accepted Answer

Commercial Concerts at Kresge Auditorium: Doors open one hour before performances. Arrive early to allow time to park, grab a bite to eat at the Grill Tent or Melody Freeze, and mingle with visiting Radio stations. Plan extra time for security screening. You will need to be screened prior to entering the venue so give yourself time before the concert starts. Note our prohibited items list and clear bag policy.All other venues and student events: Doors open 30 minutes before performances. Arrive early to allow time to park. The box office will open at the venues one hour before the performance. These venues do not have a clear bag policy but weapons, including pocket knives, are strictly prohibited.

Question 13

Where are you located and where can I park?

Accepted Answer

Michigan law prohibits any weapons, including concealed weapons and knives of any size, on Interlochen property.Interlochen prohibits alcohol and smoking, including e-cigarettes, marijuana, and illegal drugs on Interlochen property.Outside food and drink, including personal water bottles, are prohibited in all venues. Light snacks and drinks will be available for purchase inside Kresge Auditorium during guest artist performances. Bottled beverages purchased at the Grill Tent or Melody Freeze will be permitted into Kresge Auditorium for guest artists shows.Only clear bags are allowed inside Kresge Auditorium for summer concerts. Exceptions will be made for medical equipment. All bags are subject to inspection.

Question 14

What time does the auditorium open? When should I arrive?

Accepted Answer

For concerts at Kresge Auditorium, we offer options prior to the show and during the show. We do not have concessions available at Corson Auditorium. Come early and enjoy an ice cream treat at the Melody Freeze or grab dinner at the Grill Tent, which serves up fresh, made-to-order meals. The Grill Tent opens at 4:30 p.m.The grill tent menu includes:Hamburgers and veggie burgersHot dogs and bratsGrilled chicken sandwichesGyrosNachosTacosJumbo pretzelsBottled water, iced tea, and sodaKresge Concessions is located inside the concert gates and offers a selection of snacks and souvenirs during concerts at Kresge Auditorium. Alcoholic beverages are available at the Beer and Wine Patio during select Interlochen Arts Festival performances in Kresge Auditorium. Must be 21 or older with a valid I.D. to be served. Consuming alcohol outside of Kresge Auditorium's gates is strictly prohibited. No outside alcoholic beverages are permitted. Please drink responsibly.The Beer and Wine Patio menu includes: Beer: Bell’s Oberon, Stormcloud Whiled Away IPA, and Michelob UltraSeltzer: Sprindrift SpikedWine by Black Star Farms: Arcturos Pinot Gris, Arcturos Reisling, Artisan RedNA: Budweiser ZeroNote: Bottled beverages purchased at the Grill Tent and Melody Freeze are permitted inside Kresge Auditorium. Outside food or drink will not be permitted.

Question 15

Will there be food and drinks for sale at the venue?

Accepted Answer

Cell phone photography and video is allowed at the discretion of the guest artists and Interlochen Center for the Arts on a show-by-show basis. Please ask an usher before pulling out your phone. Tablets, large cameras with detachable lenses, professional recording equipment, and tripods are not allowed at any time. Interlochen reserves the right to restrict any video or photography that is a distraction for the performer or other patrons.

Question 16

Can I take pictures or video of the event?

Accepted Answer

If you arrive after the performance has started, you will be seated at the discretion of Interlochen management. We work with the artists to determine when late seating is appropriate and will be the least disruptive to the artists and other patrons. Every effort will be made to seat you in a timely manner. However, the nature of some events do not allow for seating after the performance has begun. You will be asked to wait to be seated until a predetermined time in the program and are not guaranteed the exact seat you purchased.

Question 17

I am running late.  Will I still be able to get in?

Accepted Answer

Every show is different! Most classic rock, pop, singer-songwriter, and country artists encourage you to stand up, dance, sing along, and generally “rock out” at your seat. Please feel free to join in. During other performances, and even during some songs, this would not be appropriate. Take your cue from the rest of the audience. If the majority of the audience is seated, you should do the same. Be a conscious citizen and do not impede on your fellow fans’ enjoyment.Standing on chairs, standing in the aisles, and rushing to the front of the stage is NEVER allowed. These policies are for the safety of everyone in the audience. Interlochen reserves the right to remove anyone from the audience who is causing a disruption or is acting in an unsafe manner.

Question 18

Can I dance and sing along at the performance?

Accepted Answer

As a courtesy to our artists, students, and other members of the audience, please keep noise to a minimum during classical performances. Interlochen reserves the right to remove disruptive persons from our venues. Come as casual or as fancy as you wish! However, swimwear is not allowed and you will need to wear a shirt and shoes.

Question 19

What is the general etiquette at classical performances? Do you have a dress code?

Accepted Answer

An ATM is located in the lobby of Stone Hotel next to Kresge Auditorium.

Question 20

Is there an ATM nearby?

Accepted Answer

Most guest artists bring merchandise which is for sale before the concert. Some artists accept credit cards, others do not, so plan accordingly. An ATM is available in the lobby of Stone Hotel next to Kresge Auditorium.

Question 21

Will there be merchandise to purchase?

Accepted Answer

Occasionally, an artist may have a meet and greet opportunity available for purchase through the artist fan club. Interlochen does not have any affiliation with fan clubs and cannot provide any information about how to gain access to meet and greet events. Please see the artist’s website for more information. Backstage access is strictly prohibited and gifts/notes for the artists will not be accepted.

Question 22

Can I meet the artist?

Accepted Answer

No, please do not drop off concert attendees at the Interlochen dock. The beach, lakeshore, and docks on campus are not open to the public. Watercraft cannot be beached or left unattended on Interlochen property at any time.

Question 23

Can I drop off concert attendees at the Interlochen dock?

Accepted Answer

Please contact Campus Safety at 231.276.7575 to inquire about any missing items.

Question 24

I recently attended a performance and lost something. Who do I contact?

Accepted Answer

Accessible parking is available throughout campus on a first-come, first-served basis. Entrance to the accessible parking spaces is through our main gate entry point. Parking attendants will direct you to the proper lot before guest artist performances in Kresge Auditorium. Please see the campus map to locate accessible parking closest to all other venues.

Question 25

Do you have accessible parking?

Accepted Answer

Each venue has a designated drop-off area for guests who need to travel a shorter distance. At Kresge Auditorium you may be dropped off at the yellow poles directly across from the main entrance. Corson Auditorium and Harvey Theatre have a convenient pull-off area in front of the building. When visiting Upton-Morley Pavilion and the Phoenix Theatre you may be dropped off curbside directly in front of the building. When visiting Dendrinos Chapel and Recital Hall you may be dropped off across from Lot I or J on Ormandy Road directly behind the building.

Question 26

Is there a place I can be dropped off closer to the venue?

Accepted Answer

Courtesy wheelchairs are available upon request at Corson Auditorium and Kresge Auditorium and may be used to transport guests from the drop-off area to your seat. Locate an usher for assistance. Please be aware that our staff will not remain with you during an event, nor will they allow you to remain in the wheelchair for the duration of the event.

Question 27

Do you have any wheelchairs that I may use to get to my seat?

Accepted Answer

If you wish to transfer to a seat from your own personal wheelchair, we will store your wheelchair or mobility aids at an easily accessible area in the auditorium. Our staff will make arrangements to return the wheelchair or mobility aids to you at the end of the event, or any other time you would prefer.

Question 28

Where do I store my mobility aid during the concert?

Accepted Answer

You may purchase seats with barrier-free access online, in person, and by phone. You may purchase up to three (3) companion seats to accompany each guest in a barrier-free location. Any additional seats must be purchased in the regular seating areas. This policy ensures that we are able to accommodate more patrons in need of these features. All tickets are subject to availability.

Question 29

How do I purchase barrier-free seats?

Accepted Answer

The Wheelchair accessible seating and Row G in Corson Auditorium are the only seating areas which do not have any stairs to traverse.Row M in Upton-Morley Pavilion does not have stairs.The designated barrier-free seats in Harvey Theatre are the only seats without stairs. This venue requires one step up to the front row seats.All other venues than those listed above are general admission and can accommodate those with mobility impairments.

Question 30

Do your venues have stairs?

Accepted Answer

Corson Auditorium is equipped with an induction loop system. Patrons simply flip a switch on their T-coil equipped hearing aid and the sound is transmitted directly into their ears. Complementary FM listening assistive devices for the hearing impaired are available at ticketed events in all other venues. See an usher for assistance.

Question 31

Do you have listening assistive devices available? How do I procure a device?

Accepted Answer

To arrange sign language interpretation email the Box Office at boxoffice@interlochen.org or call us at 800.681.5920. A minimum of 4 weeks advance notice is required.

Question 32

I need sign language interpretation. Who do I contact to request this service?

Accepted Answer

Service animals as defined by the American with Disabilities Act are permitted into the theaters and must remain on a leash or in a harness at all times. A service animal must sit under the guest’s seat or at his/her feet and is not permitted to sit in the aisle or on seats. Emotional support animals are not allowed inside the venues.

Question 33

What is your policy regarding animals?

Accepted Answer

Please share your questions with us or let us know about specific accessibility needs as early as possible by contacting the Box Office at boxoffice@interlochen.org or by calling 800.681.5920.,

Question 34

I have more questions about accessibility. Who do I contact?,

Accepted Answer

Please share your questions with us or let us know about specific accessibility needs as early as possible by contacting the Box Office at boxoffice@interlochen.org or by calling 800.681.5920.,

Concerts & Events FAQ

Ticket Questions

Box Office Hours

Attending a Performance Questions